Fulfillment & Refund Policy
Digital and downloadable items are provided at the time of purchase. This includes all digital video courses and digitized instructional materials. Replacement for damaged or faulty products will be provided at any time within 30 days of purchase. Refunds can be provided within 30 days for materials that cannot be replaced for some reason.
Due to the nature of our "Path of Purification" service, No Refund is applicable.
Other services that are travel related a full refund will be provided if CULCHA Foundation CANCELS the event. Travelers who for some reason are unable to make a trip can request that unused funds be applied to a different or future travel opportunity. Refunds for airfare that has been purchased are subject to airline policies. It is recommended to all travelers purchase travel insurance to protect their trip from unforeseen circumstances.
Please contact customer service at (347) 873 6399 or email Tribe@Culcha.org with your request.
In case you cancel your trip, the following scale of charges will be applied:
● From the date of booking until 61 days before your arrival date, 25% of the entire service price will be charged.
● Between 60 and 31 days before your arrival date, 50% of the entire service price will be charged.
● Between 30 and 15 days before your arrival date, 75% of the entire service price will be charged.
● Between 14 and 1 day before your arrival date, 100% of the entire service price will be charged.